Shipping policy

1. Order Processing

Once your order is successfully placed, we begin processing it as soon as possible. Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

After your order has been shipped, the estimated delivery time is:

  • Standard Delivery: 3–7 business days

  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery address, order size, and applicable shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided to check the current status of your shipment.

5. Delivery Address

Please make sure that your shipping address, contact number, and other delivery details are correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

6. Delayed or Lost Orders

Although we work with reliable shipping partners, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number so that we can assist you.

In case a shipment is confirmed as lost by the courier, we will work with the shipping provider to resolve the issue.

7. Damaged Packages

If you receive a package that appears damaged, please check the contents immediately.

If the product is damaged, contact us as soon as possible and provide your order number along with clear photos of the package and product.

This will help us investigate the issue and provide an appropriate solution.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

Note: Delivery times mentioned in this policy are estimates and are not guaranteed. Delays caused by courier services, weather, customs, public holidays, or other circumstances beyond our control may occur.